@article {Quality2013,
title = {Quality of Public Services: Irish Public Perceptions and Implications for Public Service Reform},
year = {2013},
url = {https://www.esri.ie/publications/quality-of-public-services-irish-public-perceptions-and-implications-for-public-service-reform},
author = {Watson, Dorothy},
journal = {Pete Lunn, Frances Ruane (Ed.), Using Evidence to Inform Policy, chapter 12, pp. 244-265},
}