Water regulation in Scotland

This programme is funded by the Organisation for Economic Co-operation and Development (OECD) and the Water Industry Commission for Scotland (WICS). It is a multi-stage project that will inform a strategic review of the water industry in Scotland.

We are conducting our experiments both online with large samples of Scottish consumers and also in controlled laboratory settings, to ensure the robustness of our findings.

A first research study is complete and formal results are forthcoming. We investigated the response of consumers to alternative charging trajectories. We tested how sympathetic people are to price increases, differences between increases expressed in percentage format rather than monetary amounts, and whether consumers prefer annual increases to be concentrated in the first few years of a six-year planning period, spread evenly across the period, or focused at the end of the period.

We are currently finalising a design for the next research study in which we are investigating how consumers make trade-offs between various water services and their associated charges, and what factors influence these trade-offs. Later in 2019 we will consider preferences for risk mitigation in water services.