@article {Building2026,
title = {Building tolerance through experience: administrative engagement and burden tolerance across four countries},
year = {2026},
notes = {https://doi.org/10.1080/10967494.2026.2718928},
url = {https://www.esri.ie/publications/building-tolerance-through-experience-administrative-engagement-and-burden-tolerance},
author = {Baekgaard, M., Kim, M., and Martin, L.},
journal = {International Public Management Journal, 2026},
}