@article {Estimating2009,
title = {Estimating the Impact of Price Regulation on Service Quality in Post},
year = {2009},
url = {https://www.esri.ie/publications/estimating-the-impact-of-price-regulation-on-service-quality-in-post},
author = {Lyons, Seán and Murphy, D},
journal = {Progress In The Competitive Agenda In The Postal And Delivery Sector},
}