@article {Many2018,
title = {Many people never switch telecoms provider: what is different about switchers?},
year = {2018},
url = {https://www.esri.ie/publications/many-people-never-switch-telecoms-provider-what-is-different-about-switchers},
author = {Lunn, Pete and Lyons, Seán},
journal = {ESRI Research Bulletin 201821},
}