Watson, D. (2013). Quality of Public Services: Irish Public Perceptions and Implications for Public Service Reform, Pete Lunn, Frances Ruane (Ed.), Using Evidence to Inform Policy, chapter 12, pp. 244-265, Dublin: Gill & Macmillan, https://www.esri.ie/publications/quality-of-public-services-irish-public-perceptions-and-implications-for-public-service-reform