ESRI Research Bulletin

CCPC advice helps consumers judge mortgage offers, but potentially serious misunderstandings remain

ESRI Research Bulletin Articles provide short summaries of work published by ESRI researchers and overviews of thematic areas covered by ESRI programmes of research. Bulletin Articles are designed to be easily accessible to a wide readership. A reference or references to the full publication is included at the start of each Bulletin article.

January 10, 2020
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Consumers make better long-term decisions about mortgages after reading official advice on switching – however, many mortgage-holders still do not understand some features of how mortgage products work.

The results come from a behavioural experiment carried out by the ESRI’s Behavioural Research Unit and funded by the Competition and Consumer Protection Commission.