Many people never switch telecoms provider: what is different about switchers?
ESRI Research Bulletin Articles provide short summaries of work published by ESRI researchers and overviews of thematic areas covered by ESRI programmes of research. Bulletin Articles are designed to be easily accessible to a wide readership. A reference or references to the full publication is included at the start of each Bulletin article.
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How willing people are to switch telecoms provider is less about their personal characteristics than about the situation and the service.